Have you ever gone into a store to buy something, only to find two workers so engrossed in conversation with each other that they don’t even notice you? Or have you been in the middle of a transaction at a place of business, when the employee who is helping you stops everything to answer the phone, as if you are not as important? Have you been sitting in a restaurant, waiting for a very long time before the server comes to take your order? What about the time you called a company for a quote, and they never got back to you…? These are all examples of poor customer service.
Always Look for Opportunity as a Business Owner!
Many years ago, two salesmen were sent by a British shoe manufacturer to Africa to investigate and report back on market potential.
The first salesman reported back, “There is no potential here – nobody wears shoes.”
The second salesman reported back, “There is massive potential here – nobody wears shoes.”
This simple story provides one of the best examples of how a single situation may be viewed in two different ways.
We could also explain this in terms of seeing business situations as opportunities instead of problems.
The Key to Accomplishing Goals in Business
Business owners need to set goals. All of us know that. And most of us already have. There is so much information available about goal setting and the importance of not only setting goals, but writing the goals down. I’m sure that every small business owner sets goals. This is a great start, but it can’t end there.
Thinking of starting your own business? Here are the 8 most important steps to consider BEFORE Starting your own Business!
You have an amazing idea. But you don’t know a whole lot about business. How in the world do you begin to see if it is a money making venture? Where do you possibly start? Do you approach a bank for a loan? Do you spend money you have saved for emergencies? What are the first steps to take if you think you have the best idea, but no one will listen?
Are you a small business owner? Here are 7 simple steps to create and implement strategic plans for small business owners!
For a small business owner, strategic planning can take a lot of time. Is it worth it? Why should you spend time working with goals and targets when you can be out there trying to hit the targets? But then again, what if you don’t know what the targets are…? Do you truly run your business via a specifically planned and mapped out strategy, or does your business just run?
Are you a business owner? Here are 7 Common mistakes you make that cost you extra time at work:
- Trying to do it all, because no one does it as good as you do.
- Not outsourcing lower cost jobs, because you think it costs more than doing it yourself. For example, instead of hiring a cleaning crew, you find yourself trying to keep the place clean. Instead of hiring a bookkeeper, you find yourself trying to do the books….
- Not delegating the “little things” to your staff, because you think it is quicker to do it yourself than to teach one of your employees how to do it.
Are you a small business owner? Here are 10 ways to put more money in your pocket:
- Implement a marketing plan using at least 10 marketing “weapons” at any given time. These weapons are low-cost, high-impact marketing strategies that create business. For example, create an event to drive more traffic to your store, website, seminar, webinar, or whatever your goal is, creating an event can be extremely effective. Other examples of a marketing weapon could be a brochure, a business card, even a smile and a positive attitude is a marketing weapon that can drive traffic successfully! Have at least 10 going at one time.



